We all have our bad days, and when we feel ill we may feel down and a little more irritable than is normal, but our staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility of providing that safe and secure environment. The practice will not tolerate:
- Verbal abuse directed towards staff which makes them feel unsafe.
- Threats of violence or actual violence to a GP or a member of his or her staff.
The GPs have the right to remove from the practice list, with immediate effect, any patient who behaves in the above manner.